Terms & Conditions

1. About Us

Collabee ("we", "us", "our") is operated as a marketplace platform based in the United Kingdom. You can contact us at hello@collabee.co.uk.

2. Definitions

• Platform — the Collabee website and associated services at www.collabee.co.uk.
• Creator — an individual who registers to offer UGC video, model photography, or product photography services.
• Brand — a business or individual who registers to commission content from Creators.
• Booking — a confirmed commission of content between a Brand and a Creator.
• Content — any photos, videos, or other creative deliverables produced by a Creator for a Brand.

3. Eligibility

You must be at least 18 years old to use Collabee. By registering, you confirm that you are 18 or over and have the legal capacity to enter into a binding contract under UK law. We reserve the right to request proof of age at any time.

4. Account Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at hello@collabee.co.uk if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably suspect are being used fraudulently.

5. Creator Obligations

• Creators must accurately represent their skills, experience, and the content they are able to deliver.
• Creators set their own rates. Rates displayed on the Platform are inclusive of VAT where applicable.
• Creators are responsible for ensuring they hold all necessary rights, licences, and model releases for any content they produce and deliver.
• Creators must deliver agreed content by the timeline confirmed at Booking. Persistent failure to deliver may result in account suspension.
• Creators are responsible for their own tax obligations, including income tax and National Insurance contributions. Collabee does not withhold tax on Creator earnings.

6. Brand Obligations

• Brands must provide clear, complete, and lawful briefs when commissioning content.
• Brands must not request content that is unlawful, defamatory, obscene, or infringes third-party rights.
• Brands are responsible for ensuring their use of commissioned Content complies with all applicable advertising standards, including ASA and CAP Code requirements where Content is used for advertising purposes.
• Brands must disclose any material relationships in accordance with applicable influencer marketing and advertising transparency rules.

7. Pricing and Payments

7.1 Creator Rates

Creators set their own rates for UGC video, model photography, and product photography. Rates are displayed transparently on Creator profiles.

7.2 Platform Booking Fee

Collabee charges Brands a booking fee of 15% on top of the Creator's stated rate. This fee covers platform operations, payment processing, and Creator support. The total amount a Brand pays is always displayed clearly before confirming a Booking.

7.3 Creator Payouts

Creators receive 100% of their stated rate. Collabee's revenue comes solely from the Brand-side booking fee. Payouts are made to the Creator's nominated payment account following confirmed delivery and acceptance of the Content.

7.4 Refunds and Disputes

If a Creator fails to deliver agreed Content, Brands may raise a dispute via hello@collabee.co.uk. We will review the case and, at our discretion, issue a full or partial refund. Refunds are not available for Content that has been delivered and accepted.

8. Intellectual Property and Content Rights

8.1 Ownership

Unless otherwise agreed in writing between the Brand and Creator at the time of Booking, the Creator retains moral rights in any Content produced. Commercial usage rights are transferred to the Brand upon full payment, to the extent specified in the Booking details.

8.2 Content Rights Packages

Creators may offer different content rights tiers (e.g. organic social use only, paid advertising rights, full buyout). The rights purchased are those specified at the time of Booking. Brands must not use Content beyond the scope of the rights purchased without written agreement from the Creator.

8.3 Platform Licence

By uploading portfolio content to Collabee, Creators grant us a non-exclusive, royalty-free licence to display that content on the Platform for the purpose of promoting their profile. This licence ends when the Creator removes the content or closes their account.

9. Prohibited Conduct

You must not use Collabee to:

• Produce, distribute, or commission unlawful, obscene, or harmful content.
• Harass, abuse, or threaten other users.
• Circumvent the Platform to arrange Bookings or payments outside of Collabee ("side deals") in order to avoid our booking fee.
• Post false, misleading, or fraudulent profile information.
• Scrape, copy, or systematically extract data from the Platform without our written permission.
• Introduce malware, viruses, or other harmful code.

Breach of these prohibitions may result in immediate account suspension and, where appropriate, legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

• Collabee is a marketplace platform and is not party to the contract between Brands and Creators. We are not liable for the quality, legality, or delivery of any Content.
• Our total liability to you for any claim arising out of or in connection with these Terms shall not exceed the total fees paid by you to Collabee in the 12 months preceding the claim.
• We are not liable for any indirect, consequential, or incidental losses, including loss of revenue, loss of profit, or loss of data.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

11. Indemnification

You agree to indemnify and hold Collabee, its officers, employees, and partners harmless from any claims, losses, damages, or expenses (including reasonable legal fees) arising from your use of the Platform, your Content, or your breach of these Terms.

12. Termination

You may close your account at any time by contacting hello@collabee.co.uk. We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law.

Upon termination, any outstanding Bookings will be handled in accordance with our dispute resolution process. These Terms survive termination to the extent necessary to resolve outstanding obligations.

13. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email. Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing legal proceedings, we encourage you to contact us at hello@collabee.co.uk to attempt to resolve any dispute informally.

15. Consumer Rights

If you are a consumer (i.e. acting outside of a business capacity), nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

16. Contact

If you have any questions about these Terms, please contact us:

• Email: hello@collabee.co.uk
• Website: www.collabee.co.uk